TY  - BOOK
AU  - Banda, Patience K.
TI  - A System Dynamics Approach to Customer Churn Management in the Mobile Telecommunication Industry: The Case of Zambia
AV  - BAN 2016 
PY  - 2016///
CY  - Masters thesis
PB  - University of Zambia
UR  - http://thesisbank.jhia.ac.ke/8681/
ER  -